Who We Are

ICV Buildings Ltd ("we", "us", "our") is the data controller responsible for your personal data. We are a construction and refurbishment company based at 46 Gallows Hill Lane, WD5 0DA, London. Contact us at info@icvbuildings.co.uk or +44 7710 603016 with any data-related questions.

What Data We Collect

• Name — provided when you submit an enquiry or contact form.
• Email address — provided when you submit an enquiry or contact form.
• Phone number — provided optionally when you submit an enquiry.
• Project details and messages — the content of your enquiry or communication.
• IP address and basic access logs — collected automatically by our hosting provider for security purposes.

How We Use Your Data

• To respond to your enquiry and provide a quote or consultation.
• To communicate with you about your project or ongoing work.
• To comply with legal obligations, including those related to construction contracts.
• To improve our services based on the nature of requests we receive (in aggregate, anonymised form only).

Legal Basis for Processing

We process your personal data under UK GDPR on the following bases: • Contractual necessity — to take steps at your request prior to entering a contract and to perform a contract with you. • Legitimate interests — to respond to enquiries and manage client relationships. • Legal obligation — where processing is required to comply with applicable law.

Data Retention

We retain your personal data for as long as necessary to fulfil the purposes for which it was collected. General enquiries are retained for up to 12 months. Client project data is retained for up to 7 years in accordance with our legal and accounting obligations. After this period, data is securely deleted.

Data Sharing

We do not sell or rent your personal data to third parties. We may share data with trusted service providers who assist us in operating our business, under strict confidentiality agreements. We may disclose data where required by law or to protect the rights and safety of ICV Buildings Ltd or others.

Your Rights Under UK GDPR

• Right of access — request a copy of the personal data we hold about you.
• Right to rectification — ask us to correct inaccurate or incomplete data.
• Right to erasure — request deletion of your personal data in certain circumstances.
• Right to restriction — ask us to restrict how we process your data.
• Right to data portability — receive your data in a structured, machine-readable format.
• Right to object — object to processing based on legitimate interests.
• Right to complain — lodge a complaint with the Information Commissioner's Office at ico.org.uk.

Data Security

We take appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or destruction. Our website uses HTTPS encryption for all data transmissions. Access to personal data is restricted to those who need it to perform their duties.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.